FAQ
Subscriptions & Account
How do I cancel my subscription?
You can cancel your subscription at any time via the Account Portal (https://flawiess.com/account), or email us at support@flawiess.com and we will handle it for you. Please include your order number or the email address used at checkout so we can quickly locate your account.
Why did I receive an unauthorized order?
This may happen if there is still an active subscription or a saved payment method on your account. Don't worry, you can manage or cancel your subscription through the Account Portal (https://flawiess.com/account) or contact support@flawiess.com and we will resolve it for you immediately.
The website shows I have no subscription, but I was still charged?
It might be associated with a different email address or payment method. Please try logging in with the email you used at checkout. If you still cannot find it, please contact support@flawiess.com and we will help you locate it.
How do I update my subscription info (frequency, product, or address)? NEW
You can update your subscription frequency, product, or shipping address at any time in the Account Portal (https://flawiess.com/account). Alternatively, if you prefer, simply email support@flawiess.com and we will gladly make the changes for you.
How do I skip my next shipment? NEW
Still working through your current supply? No problem! You can skip your next shipment in the Account Portal (https://flawiess.com/account), or email us at support@flawiess.com and we will push back your renewal date.
FAQ
Orders & Shipping
When will my order ship?
Orders are typically processed within 1-3 business days following payment confirmation.
How long does shipping take?
Delivery times depend on the shipping method selected at checkout:
Free Shipping: 2-4 business days;
Standard Shipping: 2-3 business days;
Expedited Shipping: 1-2 business days.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link. You can also use the order tracker at the top of this page.
Can I cancel or change my order after placing it?
Once an order has shipped, it cannot be canceled or modified. If your order has not yet shipped, please contact us as soon as possible at support@flawiess.com and we will be happy to assist you.
Do you offer international shipping?
Yes, we offer international shipping. Please note that orders shipped outside of Reino Unido will be fulfilled by our local logistics partners. International delivery times may vary.
Where do my orders ship from?
All local orders ship from local fulfillment centers. If you are shopping within Reino Unido and see unusual tracking information, please feel free to contact support@flawiess.com for support.
How do I update my shipping address?
If your order has not yet shipped, please email support@flawiess.com with your updated address and we will process it promptly. Subscription customers can update their address via the Account Portal (https://flawiess.com/account) or simply let us know—we are happy to help.
FAQ
Quality & Ingredients
Where is this product made?
Our products use premium plant extracts with ingredients sourced globally, manufactured and bottled strictly meeting high standards in local and international core production bases.
Is your product made in Reino Unido?
Yes. This product utilizes globally sourced premium ingredients, manufactured in modern facilities meeting strict quality standards, and every batch undergoes rigorous purity and consistency quality control checks.
Is your product approved by regulatory authorities?
Dietary supplements or topical care products generally do not require mandatory pre-market approval from government food and drug administration authorities. Our products are manufactured in GMP (Good Manufacturing Practice) certified facilities under strict standards. Related statements are for consumer reference only.
Does the product undergo third-party quality and safety testing?
Every batch undergoes strict quality control checks for purity and consistency. If you have any questions, please feel free to contact support@flawiess.com.